Support

Questions, problems or requests about an app?
Email me: info@mindsoft.de

Please include:

the app's name and version (shown in iOS Settings under the app)
your device and iOS version
a short description of what happened, ideally with a screenshot

Frequently asked questions

I bought an app and want to use it on a new device.

Open the App Store, tap your profile picture at the top right, then “Purchased”. Download the app again for free with the same Apple ID.

How do I cancel the yearly subscription of Lohn Brutto-Netto?

Manage subscriptions with Apple: Settings > [your name] > Subscriptions. You can cancel there. The subscription then ends when the paid period runs out.

I would like a refund.

Purchases and subscriptions are handled by Apple. Request a refund at reportaproblem.apple.com.

My data doesn't sync between my devices (Lohn Brutto-Netto, Kredit und Anlage).

Check that you are signed in to iCloud with the same Apple ID on all devices and that iCloud is enabled for the app (Settings > [your name] > iCloud). Syncing can take a few minutes.

The currency calculator doesn't show current rates.

The rates come from the European Central Bank and are loaded online. Check your internet connection. The bank only publishes rates on business days.

I want to change my advertising consent (apps with ads).

You can change your choice in the app settings (privacy options). You can also manage tracking in iOS Settings > Privacy & Security > Tracking.

iVerkehr shows no messages for my location.

Check in Settings > Privacy & Security > Location Services that the app may use your location, and that you have an internet connection.

Are the calculations binding?

No. The calculators' results are for guidance and do not replace advice from a bank, tax adviser or tax office.

Where can I find privacy information?

In the Privacy Policy.